Shipping and Returns
Packages are generally shipped within 24 working hours of receiving payment and are sent via SDA courier.
Delivery time: 2-4 working days. Shipping fees include handling, packaging, and postal costs.
Handling costs are fixed, while transportation costs vary according to the total weight of the shipment.
We recommend grouping your items into a single order. We cannot combine two separate orders placed separately, so shipping fees will be applied to each one. Your package will be sent at your own risk, but special care is taken with fragile items.
The boxes are adequately sized, and your items are well protected.
Free shipping on orders over €99
Right of Withdrawal
Return Policy: According to Legislative Decree 22/05/1999 No.185 and Article 64 of Legislative Decree No. 206/2005 on distance contracts for consumer protection, returns can only be accepted within 14 working days of the order.
Additionally, for the return to be accepted, please note the following:
- The cost of transportation will not be refunded;
- Return shipping costs are the responsibility of the customer;
- The product, packaging, and box contents must be returned as new, intact, and unopened;
- The product must not have been used, even partially;
- The return must follow the procedures detailed below and be authorized in advance by phone by one of our operators;
- If the product is returned without complying with points 1, 2, 3, 4, and 5, no refund will be given.
How to Proceed with a Return
Please note that the right of withdrawal must be exercised within a period of 14 working days.
Although not required by law, a brief explanatory note on the reason for withdrawal would be appreciated to improve our service. The right of withdrawal is exercised by sending a written communication to the supplier’s address within the specified period, by registered letter with acknowledgment of receipt, and it must be immediately communicated by phone to our operators to arrange the return. The customer is responsible for returning or making the product available to the supplier or the person designated by them within 14 working days from the withdrawal notification, with prior written indication of the chosen return method. The return must be made via a trackable postal or courier service.
The goods must be returned with trackable shipping to: "L'Arte Orafa" Di Viscuso Gaetano Walter - Via Nunzio Caudullo 5, Misterbianco (ct) 95045, which will not process the refund until the returned goods can be inspected.